Mission Diverse Training T&C’s

The sum(s) for this training are non-refundable. Virtual training will be delivered online via Zoom, the client must ensure they provide a suitable space for the learners to comfortably engage in our training. A suitable training environment should include a private room or home space with access to computer facilities and internet connection.

Where training is to be delivered at the client’s premises, the client must ensure that they provide a suitable space for which the training can be delivered. A suitable training environment should include a room which will hold the maximum number of trainees, desks, chairs and projector facility for a computer connection. Should training take place on the clients premises, refreshments and catering are the responsibility of the client. 

Training delivered at a Mission Diverse premises or venue will provide a suitable space for attendees to engage with our training. This includes; desks, chairs, wheelchair access and projector facilities, refreshments (teas, coffee’s, juices, sandwiches). Venues may have hot food catering available. Hot food catering is chargeable to attendees unless hot food catering is included within the cost of this proposal.  

Your Mission Diverse trainer will provide all the necessary training and support resources.

Mission Diverse trainers will arrive to any training venue between 30 minutes to 1 hour in advance of the session taking place. The client should ensure the trainer is able to set up ahead of the session within these timeframes. 

The Client agrees and acknowledges that a change in the schedule is a significant burden to Mission Diverse, and thus any change or cancellation of the agreed date and time will result in the Client forfeiting the sum already paid.  

Rescheduling, Postponements & Cancellations:

Training maybe cancelled by the Client upon written notice of no less than six weeks prior to the date the Service is to commence. The Client understands they will incur an administration fee for cancellations for agreed training. All monies paid to date for training is non-refundable. The Company reserves the right to clawback the full cost for the training, should this contract be terminated by the Client.

Clients who choose to cancel training with at least six weeks of advance written notice will incur no additional charges or administration fees. In the event of cancellation by the Client with less than 6 weeks before the training, the following administration fees will apply:

  • 6-5 weeks’ notice will incur a 10% charge and administration fee.
  • 4-3 weeks’ notice will incur a 20% charge and administration fee.
  • 2-1 weeks’ notice will incur a 35% charge and administration fee.
  • Less than 1 weeks’ notice will incur a 50% charge and administration fee.

Clients who choose to reschedule training with at least six weeks of advance written notice will incur no additional charges or administration fees. In the event of cancellation by the Client with less than 6 weeks before the training, the following administration fees will apply:

6-5 weeks’ notice will incur a 10% charge and administration fee.
4-3 weeks’ notice will incur a 20% charge and administration fee.
2-1 weeks’ notice will incur a 35% charge and administration fee.
Less than 1 weeks’ notice will incur a 50% charge and administration fee. Please note: the full training fee is due on rescheduling if done with less than 1 weeks’ notice.

In the event of Service Postponement(s) or rescheduled by the Client, the following fees will apply:

  • 6 weeks’ notice or more will not incur a charge or administration fee.
  • Less than 6 weeks’ notice will incur a 50% charge and administration fee.

Last updated: 03/12/2021

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